Frequently Asked Questions
ACCESS
Make sure you are logged in via the link in the invitation you received. The access is reserved only to the employees of the Pomellato Group’s companies based in the following countries: Austria, Belgium, Czech Republic, France, Germany, Greece, Italy, Luxemburg, Netherlands, Poland, Portugal, Principality of Monaco, Romania, Slovakia, Slovenia, Spain, Sweden.
- Go to the registration page;
- Enter your Company email to receive a one-time login code (no password required);
- Enter the code to access your account
Profiles created with non-corporate email addresses will not be able to access this
private sale.
If the problem persist, please contact: privatesale@pomellato.com
You will be able to access the sale site starting from the opening date of the private sale.
Here you can view the catalog and complete your purchases.
Make sure you have logged in via the button in the official invitation you received.
After clicking on the button in the invitation, follow the instructions:
- Go to the registration page;
- Enter your email to receive a one-time login code (no password required);
- Enter the code to access your account
If the problem persist, please contact: privatesale@pomellato.com
Only Pomellato and Dodo employees can invite friends and family.
To invite a friend follow these steps:
- Complete the registration with your Pomellato or Dodo Company email
- Login to Private Sale and click on the Homepage button
- Go in the section INVITE A FRIEND
- Enter the emails of friends and family you want to invite (6 maximum)
No password needed for the login.
Enter your email address to receive a one-time login code, then enter the code to access your account.
SHIPPING
Yes, we ship in these countries: Austria, Belgium, Czech Republic, France, Germany, Greece, Italy, Luxemburg, Netherlands, Poland, Portugal, Principality of Monaco, Romania, Slovakia, Slovenia, Spain, Sweden.
Deliveries expected by July 8th.
We use DHL.
Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.
The purchased Products will be delivered to the address indicated by the purchaser and the relevant shipping costs (equal to Euro 13,00) shall be borne by the purchaser.
PRODUCT
Products purchased on the occasion of the Private Sale cannot be returned or replaced.
We are sorry but we will not perform any repair, cleaning, polishing and refurbishing on the Products purchased on the occasion of the Private Sale.
If a purchased Product is no longer available, the purchaser will receive an automatic refund of the amount paid for the purchase of that Product.
The pictures on the Website are indicative of the Products that will be delivered but can be different in the range of colors.
OTHER
You can contact us through our mail: privatesale@pomellato.com
We will be happy to assist you!